What else do I have to know?

Questions asked by hosts

How can I be sure that the information my guest provided in his profile is correct?

We encourage our hosts to verify the guest’s identity on arrival. Ask your guest for the booking number and any proof of identity, like his/her passport. Do not let a guest stay unless this information matches his/her profile data.

Do I have to hand over any keys to my guest?

Handing over any keys isn’t mandatory unless you are renting out an apartment. If you do not want to provide your guest with a key, please arrange with him or her the exact access conditions. Please use the description field of your offer to point this out.

May I charge a larger deposit?

If this makes you feel more comfortable, you may charge a larger deposit. You can add the information and the amount when you describe the details of the accommodation. However, please bear in mind that travelers normally don’t carry a great amount of money with them.

My guest didn’t show up. What should I do?

In this case, please inform us immediately. We will contact the guest to find out the reason. For claim for indemnity because of non-fulfillment please get in contact with the traveler.

I am a tenant. Will my landlord allow me to host travelers?

If you want to host guests on a regular basis, discuss this matter with your landlord beforehand. If you only want to sublet on special occasions, like trade fairs, this should not be a problem.

What price can I charge?

It is completely up to you what price you charge for your accommodation. However, we recommend to compare your price with other offerings in your city.

How are the prices calculated?

On your accommodation prices we add our service fee. The 15% fee is charged on the total price, which the guest has to pay after a confirmed booking. You will get your total rent from the guest upon arrival.

Do I have to offer breakfast?

Offering breakfast is optional, but it certainly will make your accommodation more attractive! If you do so, this will be indicated by the breakfast symbol in your offer. You can insert a price for the breakfast in the description of your offer.

Do I have to provide anything?

Basically, for a host it’s adequate to merely offer a sleeping space. However, you may improve the chance of getting booked by offering bed sheets or towels. Such extras can be specified in your offer.

Can I only offer my accommodation on certain dates?

Sure. Feel free to choose any times of availability for your accommodation. It is also possible to change the vacancy status for existing offers.

Can I decline or cancel a booking?

Yes. When offering your accommodation, you can accept or cancel a booking within 24 hours after it was made by the guest. After this period the booking is canceled automatically.

Must I publish pictures of me and my accommodation on the website?

You do not have to publish photos along with your offer. However, doing so will give potential guests a better impression of your accommodation and increase your chance of being booked. Enclosing pictures is free of charge!

Do I have to pay taxes on rental revenues?

The threshold for taxable income and the criteria of something being regarded as an occupation vary from country to country. Please refer to your country's specific rules and talk to your tax accountant.

Can I also use other channels to promote my accommodation?

Yes, you can offer your accommodation through multiple channels. Just make sure that your accommodation has not been booked twice for the same dates (if this happens you can decline a booking during the response time you specified).

Can I edit my listing after I posted it?

Yes, you can edit your listing anytime. Just login with your e-mail address and password to your account and then click on the "paper and pencil" symbol.

Is there an availability calendar?

Yes, you find the calendar after you login to your account by clicking on the tab "availabilities". There you can mark days as not available simply by clicking on the respective days (they will turn red, when clicked).

What happens if my guest damages anything?

In general, your guest is liable for any damage he may cause. For this reason we encourage you to check his ID on arrival. Since gloveler.com only acts as a broker between host and guest, we cannot handle any dispute between guest and host.

What is a last minute booking request?

A last minute request is a booking request for today or tomorrow. The host is notified about the new booking immedieately by SMS and e-mail. As usual the booking is final only after the host confirms it.

Why do I not find my accommodation?

Please check if you have already confirmed your mail-address by clicking on the confirmation-link we send you in a separate mail. You have to pass and save every single step, if you want to create a new listing. If you have just listed a property on gloveler.com, the process may last up to 30min. until the listing is online at the search results page. It also takes some time, if you have just changed your accommodation prices.

What can I do to never miss a booking?

You can use our free SMS-Service, which informs you immediately per SMS, when you got a booking request. In this way you won’t miss any booking.

What happens after a confirmed booking has to be cancelled?

It is only possible to cancel a confirmed booking, if you have made an agreement with your guest. Due to the contract between you and the guest that results after a confirmed booking you have to make an agreement concerning a cancellation fee you would to charge your guest, if necessary.